FAQ

All guest, both in-house and day-trippers are required to pay the entrance tickets upon arriving at the ticket booth. However, for in-house guests, these tickets are refundable. Number of refundable tickets depends on the room type booked.

All attractions are located within the Berjaya Hills. You may choose to walk to each attraction. However, most of our guests will utilize the complimentary safari shuttle that deploys to all attractions within the hills at an hourly interval basis, from 0930hrs.

You may get all the activities information from our homepage under the ATTRACTIONS drop down menu. Most of the activities are open from 1000hrs to 1800hrs, unless stated otherwise.

Once you have entered your desired check in date, number of nights and person in the booking box located at the upper left corner of the website, the screen will prompt to you the available room type, package and rates. Kindly be informed that all rates shown are in NETT and inclusive of all prevailing taxes.

The room rate inclusions are based on the room promotion type that you have selected. All room rates includes entrance tickets to Japanese Village, Botanical Garden and Rabbit Park. Number of entrance tickets allocation depends on the room category reserved.

In the event that you wish to change or cancel your reservation, you may do so online by quoting your reservation number.

Yes you may, as long as you do so 7 days or more, prior to your arrival date. Any modification or cancellation of the reservation less than 7 days prior to your arrival date is subject to a late cancellation or amendment fee of equivalent to a 1 night’s room rate.

Every room rate has a different policy set to it.

A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking. This fee is mentioned in the room conditions and in your confirmation. Free cancellation means you can change or cancel your booking free of penalty, if done within time period set. This is written in the room conditions and in your confirmation (for example “Cancel up to x days” or “Cancel before dd/mm/yy hh:mm”).

Yes, our shuttle service is scheduled twice daily. Please visit HERE to find out more information about our shuttle service.