FAQ

Yes you may. We have both guests who choose to visit for a day-trip and stay for the night. The Resort requires all arriving guest to pay the entrance ticket to visit Colmar Tropicale. The rate is RM14nett per adult and RM7nett for children of ages 4 to 12. This entrance ticket includes passes to Japanese Village, Botanical Garden and Rabbit Park.

All guest, both in-house and day-trippers are required to pay the entrance tickets upon arriving at the ticket booth. However, for in-house guests, these tickets are refundable. Number of refundable tickets depends on the room type booked.

All attractions are located within the Berjaya Hills. You may choose to walk to each attraction. However, most of our guests will utilize the complimentary safari shuttle that deploys to all attractions within the hills at an hourly interval basis, from 0930hrs.

You may get all the activities information from our homepage under the ATTRACTIONS drop down menu. Most of the activities are open from 1000hrs to 1800hrs, unless stated otherwise.

Once you have entered your desired check in date, number of nights and person in the booking box located at the upper left corner of the website, the screen will prompt to you the available room type, package and rates. Kindly be informed that all rates shown are in NETT and inclusive of all prevailing taxes.

The room rate includes breakfast and entrance tickets to Japanese Village and Botanical Garden. Number of breakfast and ticket allocation depends on the room category reserved

This depends on the rate package that you have selected. For booking under Room & Breakfast, we will perform card verification on your credit card 3 days prior to your arrival date. The full payment will be charged or collected, if you choose to use a different mode of payment, upon arrival. However, if you placed your booking under Advance Purchase – Non Refundable rate, your credit card will be charged directly. Under this rate, no cancellation or amendments are permitted.

You will be provided with a booking confirmation number in an email format sent to the corresponding email address you have provided.

In the event that you wish to change or cancel your reservation, you may do so online by quoting your reservation number.

Yes you may, as long as you do so 7 days or more, prior to your arrival date. Any modification or cancellation of the reservation less than 7 days prior to your arrival date is subject to a late cancellation or amendment fee of equivalent to a 1 night’s room rate.

Every room rate has a different policy set to it.

A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking. This fee is mentioned in the room conditions and in your confirmation. Free cancellation means you can change or cancel your booking free of penalty, if done within time period set. This is written in the room conditions and in your confirmation (for example “Cancel up to x days” or “Cancel before dd/mm/yy hh:mm”).

We do not charge your credit card unless you placed your reservation under Advance Purchase Non Refundablerate. Please check the payment conditions in your confirmation email to ensure the charge is not just part of our reservation policy. If you feel you have been charged incorrectly, please contact us directly.

We accept a debit card as well to guarantee a booking and the card is required for online booking as we will be performing a card verification 3 days prior the arrival date.

When you make a reservation, there may be instances where we will contact your credit card company to confirm that the card you are using is valid and hasn’t been reported loss or stolen. At this time, we may also check to see if the card has enough money to cover the transaction. This is communicated in the form of a pre-authorization of the full amount of your reservation. We, however, will not proceed with the charge. The time at which your card will be charged will depend on the terms and conditions linked to your booking.