+ 60 (9) 221 366 Colmar Tropicale, Berjaya Hills, Bukit Tinggi, Bentong, Pahang
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Colmar Tropicale
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    • About Us
    • Facilities
    • Gallery
    • Press Release
  • PROMOTIONS
  • ROOM & SUITES
    • Superior Room
    • Deluxe Room
    • One-Bedroom Suite
    • One-Bedroom Deluxe Suite
    • Family Room
    • Two-Bedroom Suite
    • Three-Bedroom Suite
    • Four-Bedroom Suite
    • La Colmar Suite
  • DINING
  • MEETING & EVENTS
    • Alsace Ballroom
    • Le Chevalier
    • Convention Centre
    • Meeting Package
    • Outdoor Team Building
  • WEDDINGS
    • Wedding Package
      • Signature Wedding Ceremony Package
      • Classical Wedding Ceremony Package
    • Photoshoot Package
      • Photography & Videography
      • Horse Trails Photoshoot
  • ATTRACTIONS
    • Equestrian
    • Adventure Park
    • Rabbit Park
    • 9D Motion Adventure
    • Japanese Village
    • Golf
  • CONTACT
    • FAQ
    • Privacy Policy
    • Careers
    • Getting Here

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FAQ

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FAQ

Can I visit Colmar Tropicale even though I will not stay for a night in the hotel?

Yes you may. We have both guests who choose to visit for a day-trip and stay for the night. The Resort requires all arriving guest to pay the entrance ticket to visit Colmar Tropicale. The rate is RM14 nett per adult and RM7 nett for children of ages 4 to 12. This entrance ticket includes passes to Colmar Tropicale, Japanese Village and Rabbit Park.

If I have a confirmed reservation in the hotel, do I have to pay for the entrance ticket?

All guest, both in-house and day-trippers are required to pay the entrance tickets upon arriving at the ticket booth. However, for in-house guests, these tickets are refundable. Number of refundable tickets depends on the room type booked.

Are the attractions within the Berjaya Hills, nearby to each other?

All attractions are located within the Berjaya Hills. You may choose to walk to each attraction. However, most of our guests will utilize the complimentary safari shuttle that deploys to all attractions within the hills at an hourly interval basis, from 0930hrs.

What are the activities available and the operational hours?

You may get all the activities information from our homepage under the ATTRACTIONS drop down menu. Most of the activities are open from 1000hrs to 1800hrs, unless stated otherwise.

How can I see how much the hotel room costs?

Once you have entered your desired check in date, number of nights and person in the booking box located at the upper left corner of the website, the screen will prompt to you the available room type, package and rates. Kindly be informed that all rates shown are in NETT and inclusive of all prevailing taxes.

What does the room rate includes?

The room rate inclusions are based on the room promotion type that you have selected. All room rates includes entrance tickets to Japanese Village, Botanical Garden and Rabbit Park. Number of entrance tickets allocation depends on the room category reserved.

FAQ

How do I know my reservation is confirmed?

You will be provided with a booking confirmation number in an email format sent to the corresponding email address you have provided.

What is my reservation number and what do I need it for?

In the event that you wish to change or cancel your reservation, you may do so online by quoting your reservation number.

Can I cancel or change my reservation?

Yes you may, as long as you do so 7 days or more, prior to your arrival date. Any modification or cancellation of the reservation less than 7 days prior to your arrival date is subject to a late cancellation or amendment fee of equivalent to a 1 night’s room rate.

What is a “non-refundable” or “free cancellation”?

Every room rate has a different policy set to it.

A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking. This fee is mentioned in the room conditions and in your confirmation. Free cancellation means you can change or cancel your booking free of penalty, if done within time period set. This is written in the room conditions and in your confirmation (for example “Cancel up to x days” or “Cancel before dd/mm/yy hh:mm”).

Is there shuttle service available to and from Berjaya Hills?

Yes, our shuttle service is scheduled twice daily. Please visit HERE to find out more information about our shuttle service.

Colmar Tropicale, Berjaya Hills

KM48, Persimpangan Bertingkat Lebuhraya Karak 28750 Bukit Tinggi, Pahang Malaysia

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Copyright © 2025 BERJAYA HILLS RESORT BERHAD 198901011710 (189015-U). All rights reserved.
Menu
  • HOME
    • About Us
    • Facilities
    • Gallery
    • Press Release
  • PROMOTIONS
  • ROOM & SUITES
    • Superior Room
    • Deluxe Room
    • One-Bedroom Suite
    • One-Bedroom Deluxe Suite
    • Family Room
    • Two-Bedroom Suite
    • Three-Bedroom Suite
    • Four-Bedroom Suite
    • La Colmar Suite
  • DINING
  • MEETING & EVENTS
    • Alsace Ballroom
    • Le Chevalier
    • Convention Centre
    • Meeting Package
    • Outdoor Team Building
  • WEDDINGS
    • Wedding Package
      • Signature Wedding Ceremony Package
      • Classical Wedding Ceremony Package
    • Photoshoot Package
      • Photography & Videography
      • Horse Trails Photoshoot
  • ATTRACTIONS
    • Equestrian
    • Adventure Park
    • Rabbit Park
    • 9D Motion Adventure
    • Japanese Village
    • Golf
  • CONTACT
    • FAQ
    • Privacy Policy
    • Careers
    • Getting Here

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